Shipping & Payment
SHIPPING & PAYMENT
We offer shipping to all UK customers. This includes Northern Ireland, the Isle of Man and the Channel Islands. Delivery is usually between 3-5 working days from date of the order for our standard service. All 'standard delivery' orders are sent using the Royal Mail Tracked 48 Hour Delivery service (no signature required). You can provide a different shipping address to your billing address during the 'Checkout' process or by changing it in 'My Account'.
For Urgent Orders we offer 'Express Delivery', a Royal Mail Tracked 24 service. Please note this is NOT a guaranteed Next Day service. Although most products will arrive next day, Royal Mail will very occasionally take longer than 24 hours to deliver. Orders have to be placed before 4:00pm Monday to Friday. Saturday deliveries will be made on 'Next Day' orders placed after 4:00pm Thursdays until 4:00pm on Fridays. 'Express Delivery' Orders placed on a Friday after 4:00pm will be delivered on the following Tuesday. 'Next Day' delivery orders placed on Saturdays or Sundays will be dispatched on a Monday for delivery on Tuesday. Please ring us or choose the 'Express Delivery' service at checkout for this service. Next Day orders are sent using the Royal Mail tracked 24 service. We are closed on Bank Holidays, so all 'Express Delivery' orders will be shipped on the first working day after a Bank Holiday for delivery the following day.
We ship worldwide for a set price of £20.00 for small orders. We use the International Tracked or Tracked and Signed Service from Royal Mail. Worldwide orders can take from 3 - 15 working days to be delivered, depending on the country and location that the order is being dispatched to.
Addresses that are incorrectly entered, resulting in lost or undelivered packages will result in additional costs. Please ensure the address is accurate before confirming your order. We accept no liability for inaccurate delivery addresses. In the case of a parcel being returned due to an incorrect delivery address being provided or the customer not collecting from their postal office / depot, a re-delivery cost will be charged. The costs for this are as follows; £3 for UK delivery, £6.95 for outside the UK .
Orders are dispatched following the successful processing of your payment. This process which ensures your safety and ours against Credit Card fraud, can take up to 24hrs after you have placed your order, but we will send you an email immediately notifying you that your order has been shipped.
Unfortunately we cannot provide a specific delivery time. We would also like to add that any orders placed on Friday or over the weekend will not be shipped until the following week. Delivery is normally within 2-4 working days (usually much quicker), but allow up to 7 days before contacting us (21 Days for Worldwide Shipping). Please make allowances for orders made over the weekend, bank holidays and holiday periods. If there is a delay in processing your order we will inform you by email.
If no-one is in at your given shipping address, Royal Mail will leave a note with full details on how to arrange re-delivery, collection from your local Post Office or collection from your local Sorting Office.
Orders placed on Saturdays / Sundays or Bank holidays will be dispatched on the following working day (subject to stock availability). During the Christmas and New Year period it might take longer to dispatch your order so please contact us if it is urgent.